Product Returns and Refunds
Since Cubo Jewels products are hand-crafted and made to order, the products are typically non-returnable and non-refundable.
In an unlikely event of a product defect or an error with the order fulfillment, the product must be returned to Cubo Jewels within two weeks of delivery. Cubo Jewels will replace such products free of additional charge and free of additional shipping costs. Cubo Jewels will also reimburse the purchaser for any incurred return shipping costs.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to certain international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the manufacturing schedule and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.